Terms of Service
Terms of Service
These Terms of Service provide general information about using the Vellaro Home website and purchasing furniture and home décor through our store.
Please review the information presented on product pages, during checkout and in applicable customer-care information before completing an order.
These terms are intended to be read together with the information shown during your shopping and checkout experience and do not limit rights that cannot be limited under applicable law.
Understand the information connected with your order.
Furniture and home décor purchases can involve product-specific details, dimensions, finishes, delivery considerations and order circumstances. Review the information shown for the particular item before purchasing.
When information on this page does not address a question about a specific product or order, contact Vellaro Home before relying on an assumption about how that situation will be handled.
What these terms cover.
Using the Store
Product Information
Orders & Checkout
Payment Information
Shipping Information
Returns & Refund Questions
Responsible Site Use
Customer Support
Using Vellaro Home
Vellaro Home provides this website so customers can explore furniture, home décor, lighting, mirrors, decorative objects and related home products, review available information and complete purchases through the store.
Use the website in a lawful manner and avoid activity intended to interfere with the normal operation, availability or security of the store.
Product Information
Review the descriptions, dimensions, images and other information presented for a product before placing an order. Furniture and décor may appear differently depending on screen settings, lighting, room conditions and image presentation.
If a particular detail is important to your purchasing decision and the available information does not answer your question, contact Vellaro Home before completing the order.
Orders & Checkout
Before completing checkout, review the products, quantities, contact information, delivery information and other order details shown on screen.
Information presented during checkout is relevant to the transaction being completed and should be reviewed carefully before the order is submitted.
Payment Information
Use the payment options displayed during checkout for your transaction. Available options may depend on the checkout environment and the details of the order.
Complete sensitive payment information only where checkout requests it. Do not send complete payment-card details through ordinary email, contact messages or unrelated forms.
Shipping Information
Vellaro Home prepares orders for dispatch within 3–5 business days. This preparation period refers to the time before dispatch and should not be interpreted as a guaranteed delivery date.
Any additional delivery information relevant to a particular order should be reviewed where it is presented during the shopping or order process.
Returns & Refund Questions
If you wish to discuss a return, refund or issue with an order, contact Vellaro Home with your order number, the item involved and a clear description of the concern.
Eligibility, instructions and any applicable resolution depend on the circumstances of the specific order and should be confirmed after the request has been reviewed.
Information You Provide
When entering information during checkout or contacting Vellaro Home, provide details that are accurate enough for the order, enquiry or requested assistance to be understood and handled correctly.
Avoid including sensitive payment information in ordinary customer-service messages unless it is specifically requested within the appropriate checkout environment.
Site Content
Product imagery, editorial presentation, written information and other site content are provided to support browsing and purchasing decisions.
Information may be adjusted as the store, product presentation or customer information evolves. Review the current information shown on the site when making a purchasing decision.
Applicable Rights
Nothing in these Terms is intended to remove or reduce rights or remedies that cannot lawfully be excluded or limited under applicable law.
Where mandatory legal requirements apply to a particular transaction, those requirements remain applicable regardless of the general wording on this page.
Questions About These Terms
If you are uncertain how information on this page relates to a specific furniture or home décor order, contact Vellaro Home and provide enough context for the question to be reviewed.
Furniture deserves a considered decision.
Scale, placement and room conditions can matter significantly when selecting furniture and décor. Review product information in relation to the space where the piece will be used.
When you need additional clarification, asking before purchase can help avoid assumptions about dimensions, appearance, compatibility with a room or order handling.
Product imagery is intended to help communicate styling and context, while the information provided for the specific item should guide your purchasing decision.
Keep order questions connected to the correct details.
Clear order references help our team understand what you are asking about without relying on incomplete information.
Order number
Include the relevant order number when your enquiry relates to an existing purchase.
Product details
Identify the furniture or décor item involved so the enquiry can be connected to the correct product.
Clear context
Describe the question or concern directly, including relevant order circumstances where appropriate.
Sensitive data
Do not include complete payment-card information in ordinary messages sent to our customer-service channels.
Clear information supports more thoughtful choices for the home.
From a substantial furniture piece to a smaller decorative accent, taking time to review the available information is an important part of making a considered purchase.
Contact Vellaro Home when you need clarification.
If your question concerns these Terms, a product or an existing order, contact our team with the relevant details so we can understand your enquiry.