Returns & Refunds
Returns & Refunds
We want questions about an order to be handled with clarity and care. If you would like to discuss a return, refund or an issue with an item, contact Vellaro Home with your order information so the circumstances can be reviewed.
Because furniture and home décor orders can differ in item type, condition and order circumstances, eligibility and the appropriate next step are confirmed after review rather than assumed in advance.
Include your order number and a clear description of the issue when contacting our team. This helps us understand the request before providing the next appropriate steps.
Every request begins with the order itself.
Furniture and décor can involve different dimensions, finishes, packaging and delivery circumstances. For that reason, return and refund questions are reviewed in relation to the specific item and order.
Before arranging a return independently, please contact Vellaro Home so our team can review the request and provide information relevant to your order.
A straightforward review process.
The steps below describe how to start a request without assuming eligibility, timing, fees or a particular outcome before your order has been reviewed.
Contact Vellaro Home
Reach our team through the contact page and let us know that your enquiry concerns a return, refund or order issue.
Share the order details
Include your order number, the item involved and a clear explanation of the reason for contacting us.
Allow the request to be reviewed
Our team can then consider the information provided and determine what guidance is appropriate for that particular order.
Follow the confirmed next steps
If further action is appropriate, use the instructions provided for your order rather than relying on a general assumption about returns.
A little context helps us understand the situation.
When you contact us, provide enough information for the request to be connected to the correct order and understood without unnecessary back-and-forth.
- A Your order number or other clear order reference.
- B The furniture or décor item involved in the enquiry.
- C A concise description of the return, refund or order concern.
- D Any additional information our team requests after reviewing the initial message.
What we can confirm before reviewing your order.
We keep this page intentionally careful so that general wording does not create a promise that may not fit the circumstances of a particular furniture or home décor order.
Eligibility
Return or refund eligibility is not assumed from this page alone. It is reviewed in relation to the specific order and information provided.
Instructions
If action is appropriate after review, follow the instructions provided for your order rather than arranging a return based on an unconfirmed process.
Outcome
A particular refund, replacement, exchange or other resolution is not guaranteed before the request has been reviewed and the relevant next steps have been confirmed.
Large pieces and finishing details can involve very different circumstances.
A sofa, mirror, table, lamp or decorative object may each raise different practical questions. Reviewing the actual item and order first helps keep the guidance relevant rather than overly general.
Returns & Refunds FAQ
These answers explain how to begin. They intentionally avoid adding unconfirmed return windows, fees, shipping rules or refund timelines.
How do I start a return or refund enquiry?
Contact Vellaro Home through our contact page and include your order number, the item involved and a clear description of the issue. Our team can review the information and provide guidance relevant to that order.
Does contacting you automatically mean my item is eligible for return?
No. Contacting us begins the review process. Eligibility and the appropriate resolution depend on the circumstances of the specific order and are confirmed after review.
Should I arrange a return before contacting Vellaro Home?
Please contact our team first so we can review your order and explain the next appropriate step. This avoids relying on return instructions that may not apply to your particular item or situation.
Can you confirm a refund before reviewing my order?
A refund outcome cannot be confirmed from this page alone. The order and the reason for the request need to be reviewed before any applicable resolution can be confirmed.
What if my enquiry concerns the condition of an item?
Describe the concern clearly when contacting us and identify the item and order. If additional information is needed to review the situation, our team can request it as part of the follow-up.
Where can I contact Vellaro Home?
Use the Vellaro Home contact page for order-related assistance. You can also reach us by email at info@vellarohome.lol when appropriate.
Tell us what happened, and include your order number.
Our team can review your enquiry and provide the next information relevant to your furniture or home décor order.