Order Information
Order Information
A clear path from order to home.
This page explains the general steps around placing an order with Vellaro Home and where to turn if you need help with a specific purchase.
Because order details can vary by item and destination, the information shown in your checkout, order confirmation and any subsequent order communication should be treated as the most relevant information for your purchase.
Before You Order
Review the details that matter to your space.
Before completing a purchase, review the product description, dimensions, quantity, selected options and delivery address shown during checkout. Furniture and décor can vary substantially in scale, so checking measurements against your room is especially useful.
If you have a question about a specific piece before ordering, contact Vellaro Home before completing checkout so you can make your decision with the information available for that item.
Check scale, quantity and selected options.
Review the product page carefully before purchase. Dimensions, finish descriptions, quantities and other item-specific information can help you confirm that the piece is right for your intended space.
Use accurate order information.
Make sure the email address, phone information and delivery details entered at checkout are accurate so order-related communication can reach you.
Keep your order reference available.
Your order reference is helpful when contacting Vellaro Home about a purchase. Keep your confirmation information available until the order is complete.
What Happens Next
From checkout to dispatch.
The exact information available for an order can vary, but these are the general stages you can expect around a Vellaro Home purchase.
Order placed
Once checkout is completed, keep the order information you receive for reference.
Preparation
Vellaro Home prepares orders for dispatch within 3–5 business days.
Shipment information
If shipment or tracking information becomes available for your order, use the details provided in the related order communication.
Need assistance?
Contact Vellaro Home with your order reference and a clear description of what you need help with.
Managing an Order
Contact us when something changes.
Some order requests can be time-sensitive. If you notice an issue or need help, contact Vellaro Home as soon as possible. We will review the request based on the current status of the order.
Address questions
If you entered an incorrect or incomplete address, contact us promptly with your order reference and the correct details. Whether a change can be made depends on the order status at the time the request is reviewed.
Order changes
If you need to ask about changing an item, quantity or another order detail, contact us as soon as possible. We do not assume that every order can be changed once it has been placed.
Cancellation questions
If you want to ask whether an order can be cancelled, contact us promptly. Cancellation availability is not guaranteed and depends on the status of the order when the request is received and reviewed.
Tracking or delivery questions
If you have received shipment information, use the tracking or delivery details provided for that order. If something appears unclear or unusual, contact Vellaro Home with the relevant order information.
Order Support
Keep your order details close when you contact us.
The fastest way to give us context is to include your order reference and explain the issue clearly. If the question concerns a specific piece, include the product name when possible.
For order-related questions, use the contact details below or visit our contact page.
13504 Schroeder Road, Houston, TX 77070
3–5 business days before dispatch.
A More Considered Purchase
Plan the room as carefully as the order.
Furniture and décor often work best when considered in relation to the whole room. Before ordering, think about access points, placement, surrounding furniture and the amount of visual space you want the piece to occupy.
If you need product information before deciding, contact Vellaro Home rather than relying on assumptions about dimensions, materials, finishes or suitability.
Questions About an Order?
Tell us what you need help with.
Contact Vellaro Home with your order reference, the product involved and a clear description of your question. We will review the information available for your specific order.